{"id":11072,"date":"2024-09-13T03:35:49","date_gmt":"2024-09-13T03:35:49","guid":{"rendered":"https:\/\/trebolviajesperu.com\/?page_id=11072"},"modified":"2024-09-13T03:35:49","modified_gmt":"2024-09-13T03:35:49","slug":"libro","status":"publish","type":"page","link":"https:\/\/trebolviajesperu.com\/it\/libro\/","title":{"rendered":"Libro"},"content":{"rendered":"<div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\" data-trp-original-action=\"\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Identificazione dei consumatori che presentano reclami \n                <b class=\"alert\" style=\"font-size: 10px\">* Dati obbligatori<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Nome <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Nome\" >\n                <\/div>\n                <div class=\"column-half\">Nome Cognome <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Nome Cognome\" >\n                <\/div>\n                <div class=\"column-half\">Secondo cognome <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Secondo cognome\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Tipo di documentazione <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Selezione di documentazione<\/option>\n                        <option value=\"1\">Carta d'identit\u00e0<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passaporto<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Numero di documentazione <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Numero di documentazione \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Cellulare <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Cellulare\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Dipartimento <b class=\"alert\">*<\/b>\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Seleziona il reparto<\/option><option value=\"1\">AMAZON<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LIBERT\u00c0<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DI DIO<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTINO<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TOMBINI<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\">Provincia <b class=\"alert\">*<\/b>\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Seleziona la provincia<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> Distretto <b class=\"alert\">*<\/b>\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Seleziona il distretto<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Indirizzo <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Indirizzo\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half\">Riferimento\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Riferimento\" >\n                <\/div>\n                 <div class=\"column-half\">E-mail <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"E-mail\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> Sei minorenne?\n                <\/div>\n                <div class=\"column-half\">S\u00ec\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Padre \/ Madre \/ Tutore<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Nome \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Nome \" >\n                <\/div>\n                <div class=\"column-two\">E-mail \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"E-mail \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Tipo di documentazione \n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\n                        <option value=\"\">Selezione di documentazione<\/option>\n                        <option value=\"1\">Carta d'identit\u00e0<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passaporto<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">Numero del documento \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Numero del documento\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Dettagli della richiesta di risarcimento e dell'ordine del consumatore <b class=\"alert\" style=\"font-size: 9px\">* Dati obbligatori <\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Tipo di reclamo <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Tipo di reclamo<\/option>\n                        <option value=\"1\">Rivendicazione (1)<\/option>\n                        <option value=\"2\">Complain(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Tipo di consumo <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Tipo di consumo<\/option>\n                        <option value=\"1\">Prodotto<\/option>\n                        <option value=\"2\">Servizio<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Numero d'ordine. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"Numero d&#039;ordine\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Data della richiesta \/ del reclamo\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"19\/09\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Fornitore\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Fornitore\" >\n                <\/div>\n                <div class=\"column-half\">Importo recuperato (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Importo recuperato\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Descrizione del prodotto o del servizio <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Data di acquisto\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Data di consumo\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Data di scadenza\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Dettagli della richiesta di risarcimento \/ reclamo, come indicato dal cliente: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Ordine del cliente: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Affermazione:<strong><i style=\"color:#7d7d7d\"> Controversie relative a prodotti e\/o servizi.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Reclamo:<strong><i style=\"color:#7d7d7d\">Disaccordo non correlato ai prodotti e\/o ai servizi; oppure disagio o insoddisfazione per il servizio offerto al pubblico. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    Dichiaro di essere il titolare del servizio e accetto il contenuto del presente modulo, attestando con dichiarazione giurata la veridicit\u00e0 dei fatti descritti.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> La formulazione della richiesta non preclude il ricorso ad altri mezzi di risoluzione delle controversie, n\u00e9 costituisce un prerequisito per la presentazione di un reclamo presso l\u2019Indecopi. <br>\n                <b class=\"alert\">*<\/b> Il fornitore deve rispondere alla richiesta entro un termine non superiore a quindici (15) giorni di calendario, con la possibilit\u00e0 di prorogare tale termine fino a quindici giorni.<br>\n                <b class=\"alert\">*<\/b> Firmando il presente documento, il cliente autorizza a essere contattato una volta risolto il reclamo, al fine di valutare la qualit\u00e0 e il grado di soddisfazione riguardo alla gestione del reclamo. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                    <a href=\"https:\/\/trebolviajesperu.com\/it\/politcas-de-privacidad\/\" target=\"_black\">Ho letto e accetto l'Informativa sulla privacy e sulla sicurezza e l'Informativa sui cookie.<\/a>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Invia\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <input type=\"hidden\" name=\"trp-form-language\" 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